Frequently Asked Questions
Answers to what event teams, agencies and brand marketers ask us most. If your question isn't here, the contact form reaches us directly.
The basics
What is an AI photo booth? A booth that generates a personalized, branded image from a guest's photo rather than just capturing it. The guest steps in, poses once, and walks away with content built from your campaign's visual direction — not a filter applied to a snapshot.
How is it different from a traditional or 360 booth? A traditional booth records that someone attended. A 360 booth records motion. An AI photo booth produces a new branded asset the guest wants to keep and post — which is what turns one interaction into reach beyond the venue.
How fast is it? Around ten seconds from capture to finished output. The full guest journey is designed to stay under roughly thirty seconds, because queue speed is what decides whether an activation works.
Brand and creative
Will the output look like our brand? Yes. Colour, mood, wardrobe, setting and tone are agreed with your creative team before the event and locked. Guests choose between a small set of curated looks rather than an open prompt box.
Can we control what the AI will and won't generate? Yes. Brand-safety rules are applied to every render before it reaches the guest. This is what we run for HSBC, KPMG and AIA, where the tolerance for an off-brand image is zero.
Is AI too playful for a conservative brand? Not if the creative direction is handled properly. The output can be as restrained and corporate as the brand requires.
Who owns the images? You do. Generated content is yours to reuse in recap videos, social, internal comms, email follow-up and sales material.
Running the event
How many guests can it handle? It depends on stations, floor plan and delivery method. Give us expected footfall and your peak windows — keynote breaks, lunch, exhibition opening — and we size the setup around them.
Which markets do you operate in? Hong Kong, Singapore, the United Kingdom, the United States, the United Arab Emirates and Saudi Arabia.
Data and privacy
How long do you keep guests' photos? AI images and media are retained for up to 30 days, and can be deleted earlier on request. Technical and log data is also kept for up to 12 months. Full detail is in our privacy policy.
Are you GDPR compliant? Yes. Our privacy policy is written to comply with the EU General Data Protection Regulation and other applicable data protection law. Guests can request access to, correction of, or erasure of their personal data at any time.
Commercial
Do you work with agencies? Yes, including on a white-label basis.
Can we see it before committing? Yes — book a demo and we will walk through recent activations and sample output for your brand.
About PONS.ai
Who are you? Pons Company Limited, a generative AI company launched in 2021. Recognized by NVIDIA as a top generative AI startup in Greater China, accelerated by Outlier Ventures, and achieved #2 Product of the Day on Product Hunt.
Who have you worked with? Maersk, HSBC, KPMG, AIA, foodpanda, Starbucks APAC, JCDecaux, Sandbox VR, LONGINES IJC, CR7 LIFE Museum and AWS TechFest, among others.
Book a demo via support@pons.ai.